Refund Policy

At Al Shifa Golden Herb, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds
Refund requests must be made within 7 days of receiving the product. To be eligible for a refund, the item must be unused, unopened, and in the same condition that you received it.

2. Non-Refundable Items
For hygiene and safety reasons, opened or used herbal/health products cannot be returned or refunded.

3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and arrange a replacement or refund if applicable.

4. Refund Process
Once your return request is approved, the refund will be processed within 5–10 business days using the original payment method where possible.

5. Shipping Costs
Shipping charges are non-refundable unless the return is due to our mistake (wrong or defective item).